The Maine Public Utilities Commission is expanding its investigation of FairPoint Communications Inc. for failing to meet minimum service standards for landline customers, agreeing Tuesday to extend its probe of FairPoint’s 2014 and 2015 service to the second quarter of 2016.
PUC Chairman Mark Vannoy told the Associated Press that the expanded investigation is not likely to conclude until next spring.
“The failures here are similar to past failures and appear to replicate an ongoing pattern regarding service quality,” Vannoy told the AP.
FairPoint (NASDAQ: FRP), which is based in Charlotte, N.C., and provides telecommunication services in Maine, New Hampshire and Vermont, had earlier stated that cyber-attacks, bad weather and a four-month strike contributed to its services problems in 2014 and 2015.
In November, FairPoint announced it would lay off more than 110 employees in Maine, New Hampshire and Vermont.
According to the company’s website, FairPoint Communications has operations in 17 states and is the largest network in northern New England.
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Service changes to FairPoint landlines raising concerns
