David Stone

Customer service in age of AI illustrates erosion of human support

The gap between "talk to a bot" and "talk to a person" becomes the new class divide in service, our guest columnist writes.

Future shock: The loom, the Luddites and AI parallels

While the loom took generations to reshape the labor market, AI is compressing that cycle into mere years. Our modern social safety nets are perilously ill-prepared.

David Stone sells Forager to Canadian acquirer

Terms of the deal for the Portland-based food procurement app were not disclosed.
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