Thought Leaders

  Note: Harvard Pilgrim is monitoring the coronavirus (COVID-19) outbreak and what it means for our members and...

There has never been a more important time to come together. Across the country, not a single...

You’ve probably heard the term “telemedicine,” but you may not be familiar with what it means. Put simply, telemedicine gives you access to virtual medical and behavioral health visits, via phone or video chat, with licensed health care professionals. Instead of traveling to see your doctor and sitting in a crowded waiting room, you’re instantly connected using your computer, tablet, or smartphone for a visit, without putting yourself at risk for exposure to COVID-19.

In the midst of a health-related event, an emergency room visit may seem like a good idea,...

We all need to know how our customers, clients, or the communities we serve experience value from our work. I recently ran a panel on creative entrepreneurship, asking that question of each panelist.

First impressions are formed in seconds, and can have a permanent effect on relationships. It's possible to overcome a negative first impression, but it's not easy. Far better to get off on the right footing and go up from there.

Listening is the most used but least understood of the communication skills. It also is the least taught and the hardest to do well. Overcoming the barriers has to start with clearing away misconceptions.

Making New Year's resolutions is a common practice this time of year. Taking a look at what you can do in your personal and professional life is a great way to start the year with focus.

At Lean East, we challenge our clients to think differently about their processes and what their customers value. We know how to get results, and want to help every client we work with become a High Performing Organization (HPO).