Updated: April 3, 2023
Ask ACE: Stay interviews, the why and how
By Angela Hansen of Range Culture Co.
Q: We value our employees highly. Can you recommend a way to encourage them to stay?
ACE advises: Imagine having a roadmap showing detailed instructions about how to keep your valued employees at your company. Imagine knowing all the fine points that will keep people innovating, working hard and smart on company mission and goals, satisfying your customers and clients and feeling fulfilled themselves — so much so that they’ll want to stay and continue to contribute for a long time. Try the “stay” interview.
The stay interview is the opposite of an exit interview. Exit interviews are useful too. But if you want the information you can use to retain current valued staff, try adding stay interviews.
These are easy to do. They just take a little time and the discipline not only to show up and listen well, but to follow up and communicate progress along the way. This time and discipline can be considered the ounce of prevention well worth the pound of cure.
To get your stay interviews started, consider asking about:
1. Short- and long-range professional desires.
2. How they may like to grow within the organization.
3. Whether they feel a sense of purpose in the job.
4. What they need from you to do their best work.
5. What is not happening at work they feel should be.
6. Whether they have the opportunity to do what they do best every day. These questions will naturally lead to other questions.
As a leader, prepare, and then enter these conversations with an open mind and a true intent to learn, and your roadmap will appear before your eyes.
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