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In a settlement with the Maine Office of the Public Advocate, Central Maine Power Co. has agreed to pay a $4 million penalty in response to higher-than-usual customer complaints in 2009.
The bulk of the penalty fee will flow to Maine ratepayers, with a portion going to some low-income customers unable to pay their bills due to the recession, according to a press release from the Maine Public Utilities Commission, which approved the settlement agreement yesterday. The penalty offsets inadequate service quality that resulted in more customer complaints last year, and could have been as high as $5 million, but was lessened to account for last year's economic conditions, according to the release.
CMP operates under an alternative rate plan, which includes benchmarks for quality and performance, and allows the company to be penalized if its customer complaint ratio rises above one complaint per thousand customers in a 12-month period.
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Learn moreThe Giving Guide helps nonprofits have the opportunity to showcase and differentiate their organizations so that businesses better understand how they can contribute to a nonprofit’s mission and work.
Work for ME is a workforce development tool to help Maine’s employers target Maine’s emerging workforce. Work for ME highlights each industry, its impact on Maine’s economy, the jobs available to entry-level workers, the training and education needed to get a career started.
Few people are adequately prepared for all the tasks involved in planning and providing care for aging family members. SeniorSmart provides an essential road map for navigating the process. This resource guide explores the myriad of care options and offers essential information on topics ranging from self-care to legal and financial preparedness.
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