E-mail switch prompts confusion
Thousands of FairPoint customers lost access to e-mail in the first hours of the communication company's switch to a new database.
FairPoint, which is completing its final phase of acquiring Verizon's landline operation this week, expected between 3,000 and 4,000 calls per day during the transition, according to the Bangor Daily News, but weekend volume was twice that, prompting the addition of 80 extra workers.
Some customers needed help setting up new e-mail accounts; others were experiencing technical glitches, the paper reported. North Carolina-based FairPoint has approximately 1.6 million customers in Maine, New Hampshire and Vermont, and around 285,000 of those have e-mails accounts that need to change from verizon.net to myfairpoint.net.
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