Bangor Savings receives nod from J.D. Power and Associates
Bangor Savings Bank has received the highest score among qualifying retail banks in New England in J.D. Power and Associates’ 2016 Retail Banking Satisfaction Study for the second year in a row.
“Our clear focus is to provide an exceptional customer experience every day, and our efforts have undoubtedly made an impact on our valued customers,” Bangor Savings Bank President and CEO Bob Montgomery-Rice said in a release about the recognition.
The J.D Power study surveyed banking customers across the United States for feedback on various aspects of their banking experience, including account information, channel activities, quality of personal interactions, facilities, product offerings and fees, according to Bangor Savings Bank.
Bangor Savings Bank achieved an overall satisfaction score of 842 out of a possible 1,000 points, outperforming all other qualifying banks in New England.
This is the 11th annual customer service satisfaction study from J.D. Power and Associates and, according to Bangor Savings Bank, is the longest survey of the U.S. retail banking industry, with more than 75,000 customers evaluating various aspects of their banking experience.
“A high ranking from this study is earned only by the objective feedback of customers, so we are especially honored to learn how our customers rank our services and experience,” Montgomery-Rice added.
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