COURTESY / BETTER BUSINESS BUREAU
Paula Fleming is the chief marketing and sales officer for the Better Business Bureau serving Maine.
March 26, 2021
How to hire a reliable and trustworthy contractor
By Paula Fleming, Better Business Bureau
If you completed a home improvement project recently, you probably remember how difficult it was. Whether you’re remodeling your kitchen, building a home office, or creating the perfect entertainment space — you may decide you need the help of a general contractor.
That’s where a trusted and vetted contractor comes in.
A contractor is a company or person that you hire to provide materials and labor to complete a job. Some contractors focus on a specific type of project, like plumbing or tiling or painting, while others will work on any type of project. For larger projects, a general contractor may also serve as a project manager working with other vendors to get all the work done.
Hiring a reliable and trustworthy contractor is one of the most important steps for your project. Hire the right one and you can relax knowing that your project is in good hands. Hire the wrong one and you could be facing a wide range of problems from unfinished work to being sued if workers aren’t paid.
Consider these tips when hiring anybody to work in your home:
Research and gather information
Search for a contractor’s Business Profile at BBB.org for free information on their history of complaints, read verified Customer Reviews, and see if they are an Accredited Business. BBB Accredited Businesses make a commitment to uphold BBB's accreditation standards including: to build trust, advertise honestly, tell the truth, be transparent, honor their promises, be responsive to their customers, safeguard privacy and embody integrity. Also search for the name of the company online along with "complaint," "review" or "scam" to find different results. Ask the company if employees and sub-contractors undergo a background check. Are they trained and certified? What identification will they show when they come to your home?
Ask for references
Ask the contractor for a list of recent local references you may contact. Ask the references about the services performed and their overall experience with the contractor and the quality of the work. Ask if the contractor stuck to the estimated budget and completion date for the project. If possible, inspect the contractor's work yourself. Ask if the contractor is a member of a professional association that has standards or a code of ethics.
Ask for multiple quotes
You should always shop around and get at least three quotes from different businesses. Make sure all bids consider the same set of criteria. Remember that the lowest bid may not necessarily be the best bid; if one bid is significantly lower than the others, the contractor may be cutting corners or may not understand your work requirements.
Get it in writing
Always get estimates in writing and never let any work begin without a written and signed contract. Do not be pressured into signing an agreement before you are ready and make sure you read and understand everything before signing. The contract should include contact information, start and complete dates, a detailed description of the exact work to be done, any material costs, payment arrangements, and warranty information. Specify who is to obtain necessary building permits and who is responsible for clean-up. Make sure all verbal promises are included in the contract. Ask how much work will be subcontracted and ask for information on the subcontractors. Ask questions if you do not understand any part of the contract. Never sign an incomplete or partially blank contract.
Verify license and insurance
Always be sure that the company you decide to work with has the necessary licenses and insurance to work in your region. You can get to your state’s licensing agency to learn more here. Once you have your contractor’s insurance information, call the carrier to confirm appropriate coverage for worker’s compensation, property damage and personal liability in case of accidents.
Confirm building permits
Your contractor must have the correct permits before starting your project. They will usually obtain the permits, but you will probably pay for them. That should be detailed in your contract. Request that all final inspections be completed by the local building official prior to final payment.
Other details to keep an eye on
- A lien waiver is a statement from your contractor that says all suppliers and subcontractors have been paid for their work.
- Think about future service issues. Make sure you are aware of your warranty coverage and how to deal with service issues.
- Arrange a payment schedule. Never pay in full up front. Stagger your payments so your final payment is not due until the work is complete and you have fully inspected it. Do not pay cash; make sure your check is written to a company, not an individual, or that you use a credit card. Paying with a credit card will provide some recourse should the job not be completed as stated in the contract.
- Get a receipt. Request a receipt marked “Paid in full” when the job is completed and your final payment made.
- Keep your contract. Hold on to your contract for future reference or if any questions arise after the work is complete.
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