Photo / Renee Cordes
The Starbucks at Mill Creek in South Portland shows the signs of no dining-in.
March 19, 2020
Chambers look to support economy after Mills' order halts dining in, gatherings
Photo / Maureen Milliken
Restaurants across Maine are offering takeout and delivery after Gov. Janet Mills executive order Wednesday halting dine-in service for 14 days.
By Maureen Milliken
What are the details of the executive order, who does it effect and who doesn't it?
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Chambers of commerce across the state are jumping in to find ways to help keep local economies afloat across Maine following Gov. Janet Mills' executive order Wednesday mandating that all restaurants and bars statewide close to dine-in customers for the next two weeks.
Mills Wednesday mandated that all restaurants and bars statewide close to dine-in customers effective that day at 6 p.m. and until midnight March 31. Take-out, delivery, and drive-through options can continue. She also prohibited gatherings of more than 10 people until further notice and strongly urged "nonessential public-facing businesses," such as gyms, hair salons, theaters, casinos and shopping malls, to close for the next two weeks to minimize public gatherings.
The order is a way to "significantly strengthen social distancing measures in Maine," Mills said. Social distancing is considered one of the most effective methods to help mitigate the spread of COVID-19, health officials have said.
“I do not take these steps lightly," Mills said at a news conference. "Maine’s small businesses and their workers are the backbone of our economy, and I understand that these actions will not only impact them, they will also disrupt the lives of Maine people." But she said "aggressive action" was needed to stop the spread of the virus.
The order is already having a huge impact on businesses and communities across the state, and that's expected to increase.
Chambers offering resources, help
Across the state, Maine chambers of commerce and other groups supporting and advocating for businesses have responded.
"Chambers are hearing serious concerns from Maine employers about their ability to endure the pandemic," Maine State Chamber of Commerce President Dana Connors said in a news release Wednesday after Mills' announcement.
“It is important all Maine employers know assistance and resources are coming together to help them weather this unprecedented pandemic,” Connors said. “We are all in this together, we are stronger together, and the chamber of commerce community is committed to helping find ways to mitigate the effects of the COVID-19 pandemic on businesses, their employees and consumers, and Maine’s economy.”
The state chamber said that local and regional chambers are prioritizing public health, but also promoting ways every Mainer can help businesses, especially small businesses, continue to sell goods and services during the pandemic and its associated curfews and restrictions.
Chambers across the state are urging individuals to support local and small businesses in a variety of ways, including:
• Using delivery, take-out and curbside services;
• Paying vendors, such as caterers, now for events that have been postponed because of the virus;
• Buying gift cards to retailers, restaurants, shops, and movie, concert and theaters;
• Buying class passes for fitness studios, gyms and more;
• Buying merchandise online from retailers, breweries, restaurants, and others.
Many of the chambers are asking members for feedback on how best to support them, and also offering daily reports to those on their email lists that offer resources, tips and more.
“Every community’s needs are different, and we are reaching out to area businesses to help identify their needs and seek solutions,” said Deb Neuman, president and CEO of the Bangor Region Chamber of Commerce. “One thing we all share is our commitment to supporting one another with a sense of optimism and confidence that despite the hits Maine businesses are taking now, we will make it through to the other side of this pandemic.”
Many chambers have already set up programs to help in a variety of ways.
The Kennebec Valley Chamber of Commerce Wednesday created a Facebook page for bars and restaurants and is asking owners to post their takeout and delivery options. It's also asking areas residents to not only patronize restaurants, but offer reviews that will help boost service.
At least a dozen restaurants had posted since the page was created Wednesday afternoon, and another member of the group created an interactive map on a new webpage, outsidepickup.com, where businesses can show they're offering takeout, and where they're located.
The Lewiston Auburn Metro Chamber of Commerce is offering 90-day forbearance on loans it administers to small businesses. The chamber's Economic Growth Department lends money to local businesses, partnering with Norway Savings Bank and the Finance Authority of Maine. Currently, 29 local businesses have loans through the program.
With 98% of Maine’s employees qualifying as working for a small business, it's "clear that small businesses are the backbone to our local economy, and everyone has a vested interest in ensuring the longevity of each business," the chamber said in a news release.
It's offering the forbearance, as well as modifying loans and ensuring clients have the most current information on other Small Business Association disaster loans, as well as federal, state and local programs.
Impact domino effect
Businesses are experiencing a variety of effects from COVID-19 mitigation measures.
While take-out and pickup are being urged, Hannaford supermarkets has temporarily halted its Hannaford To Go service at 26 stores in Maine. With To Go, customers order and pay online, an employee picks out the groceries, and the customer picks them up at the store.
"We have paused the Hannaford To Go online shopping service temporarily to redirect those associates to restocking store shelves as quickly as possible for all customers," the Scarborough-based company said. "This action is one of many difficult decisions being made, amid unprecedented demand for product, to focus associates on replenishing items in our supermarkets as quickly as possible and supporting customers throughout the store in meeting their most-important needs."
Simon Property Group [NYSE: SPG], which owns 204 malls across the country, including the Kittery Outlet, has closed its U.S. properties until March 29, it announced on its website. The announcement came after several states with Simon-owned malls announced restrictions on retail gatherings.
Smaller business are also feeling the pinch. For example, at Stata, a Portland business that sells Japanese cutlery and offers whetstone knife sharpening, business relies on the city's professional food industry.
"Business is way down, plain and simple," owner Evan Atwell told Mainebiz.
And even companies seeing an uptick in business are feeling the effects.
Hannaford is considering a purchase limit for high-demand items, like toilet paper as it struggles to keeps shelves stocked.
"We are working as quickly as possible to replenish specific high-demand items when a low inventory occurs," said Ericka Dodge, manager of external communications. "We are confident that Hannaford will continue to meet the needs of local communities. The food supply chain in the United States is healthy, so this is not a supply issue. It’s just that we are seeing unprecedented demand nationwide."
There are challenges to getting products delivered and on store shelves at a speed that matches the demand.
"As mentioned, we continue to work as quickly as possible to replenish specific high-demand items when a low inventory occurs, and, we’re working closely with our suppliers to provide our customers with the products they need," she said. "We’re also searching widely for new sources of supplies. It is important for all of us at this time to be mindful of other customers who also have needs. To that end, we encourage customers to purchase what they need and leave some for others."
State working on solutions
Heather Johnson, of the state Department of Economic and Community Development, said the state is continuing its work to find ways to support Maine businesses and workers.
“DECD, in partnership with other departments in Gov. Mills’ administration, is committed to finding solutions and to partnering with other entities that can offer support to ensure that there are resources available for businesses impacted by the changes in the market as a result of the coronavirus," Johnson said.
Mills Wednesday also signed into law an emergency bill granting her access to at least $11 million in state funding to respond to COVID-19 and an omnibus emergency bill expanding authorities of state and local officials to allow them greater flexibility to respond to the virus.
The package also temporarily revises eligibility for unemployment insurance to extend it to those who are out of work because of shutdowns or business modifications related to the virus. It waives the one-week waiting period for benefits and ensures that claims won't affect an employer’s experience rating.
It also establishes a consumer loan guarantee program through FAME, in partnership with financial institutions, to provide low- or no- interest loans for eligible people in Maine.
The bipartisan supplemental budget also provides $1 million to the Maine Centers for Disease Control and Prevention to support public health nurses and cover costs of lab tests and other response efforts not otherwise federally funded.
The Small Business Administration also is offering economic support loans to businesses to help them overcome any temporary loss of revenue because of COVID-19.
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