Regulators investigate FairPoint’s 2015 quality performance
The Maine Public Utilities Commission has decided to move forward in an investigation of FairPoint’s landline service quality performance in 2015, but company officials say that some of the requirements issued by the commission had set unreasonable goals.
“The commission does not agree with FairPoint that the benchmarks for the service quality standards that the company failed to meet are unreasonable or unattainable,” PUC regulators wrote in an order issued on Tuesday, according to the Bangor Daily News.
Regulators say that in 2015 FairPoint went over the allowable rate of troubles per 100 lines, in addition to exceeding the percentage of installation appointments not met and the average delay in scheduled appointments.
For their part, FairPoint officials have said that a 131-day strike and winter weather were unavoidable challenges in meeting the PUC’s goals.
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