L.L.Bean to close Waterville call center
L.L.Bean will close its call center in Waterville at the end of April, company officials announced yesterday.
The call center, which employs 200 people year-round and about 500 people seasonally, will consolidate with the Freeport-based retailer's other centers in Portland, Bangor and Lewiston, according to the Morning Sentinel. Year-round employees will be offered jobs in the other centers, and about 100 may be able to work from home, Carolyn Beem, L.L.Bean's spokeswoman, told the paper. Beem said the expenses related to operating the facility and "challenges associated with parking" led to the decision. In a memo to senior employees, Terry Sutton, vice president of customer satisfaction, said the call centers are seeing less business as the recession has slowed sales and more customers order online instead of by phone, the paper reported.
After hearing the news, Waterville Mayor Paul LePage said he hoped to find ways to make running the center less costly so L.L.Bean would stay, according to the paper. The center first opened in 1997, and began operating year-round in 1999.
Go to the article from the Morning Sentinel >>
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