Photo / Courtesy, Norway Savings Bank
Kaela Delan
August 6, 2024
Norway Savings Bank promotes 16-year employee to customer care center manager
Norway Savings Bank has promoted Kaela Delan to customer care center manager and assistant vice president.
She succeeds Jill French, who recently retired.
In her new role, Delan manages a 10-person team. She joined Norway Savings in 2008, most recently serving as assistant manager of the customer care center.
“NSB is dedicated to supporting and encouraging our team members to learn, grow and achieve their professional and personal goals,” said Debbie Ward, regional retail banking manager and regional vice president at Norway Savings.
“Kaela is the personification of that commitment. She has been a hard worker and willing learner since the day she arrived, supports her team members, and provides outstanding customer service.”
Delan's career progression has also included service as a certified teller and a team leader.
“Along the way, she has consistently participated in development programs and taken advantage of internal learning opportunities,” said Ward. “She is heavily involved in many bank initiatives and is always willing to share her wealth of knowledge with her fellow team members.
"She truly understands the importance of local, personalized service. This promotion is well deserved, and we’re so grateful for all Kaela brings to NSB.”
Norway Savings Bank has 24 branches. It was ranked No. 7 among the largest Maine-based banks, based on assets of $1.83 billion on June 30, 2023, according to the 2024 Mainebiz Book of Lists.
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